Professional Writing seminars and workshops for english grammar for effective communication skills

EXCEEDING EXCELLENCE:
PERSONAL CUSTOMER SERVICE

Selling skills revolve around a three-legged stool representing the three P's: Product, Price, and Person. How can you make the "Person" part
of the stool a secure support for selling while also exceeding excellence in customer service in the process? Consider the three H's of excellent customer service that are part of every Person:
Head J, Heart Y, and Hands NI.

These days, customer service often fails to deliver even 1/3 of the person! This workshop offers a unique perspective to help you and your organization put the PERSONal back in customer service.

1/3 of Personal Customer Service =
The Head J

Customer service representatives need to show they have the knowledge to answer questions and provide information about your organization's products, prices, and procedures. Recognizing selling opportunities adds value to each transaction. Another part of head involves using the voice to convey enthusiasm, confidence, and competence to all customers. Speaking smart with correct grammar and pronunciation enhances a corporation's image too.

1/3 of Personal Customer Service =
The Heart Y

All the head knowledge in the world won't compensate for a lack of heart. Since
the #1 reason customers report taking their business elsewhere is employee indifference, speaking with consideration, caring, and courtesy is a must. This workshop encourages representatives to show heart to themselves as well. They receive strategies to avoid giving out their Personal Irritation Number (PIN) to their customers plus ways to minimize their job stress and maximize their coping skills. Co-workers and managers benefit from these tips too.

1/3 of Personal Customer Service =
The Hands NI

All the talking in the world won't help unless it's followed by action. Taking an order, setting up an account, sending what the customer requested, doing what was promised--correctly the first time--astounds customers today. Going beyond what the customer requested leads to repeat business, referrals, and raves from your customers.

Interactive activities help participants recognize enjoyable and exciting ways to offer PERSONal customer service. This workshop saved an organization $100,000 the first time it was offered. Exceeding Excellence: Personal Customer Service can help your organization do the same while your customers benefit from increased transaction interaction satisfaction!

Coaching after this workshop offers PERSONal advice for customer service representatives, increasing their competence and confidence. These follow-up sessions receive rave reviews!